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“More than anything else, the contractors described an environment in which they are never allowed to forget how quickly they can be replaced.” https://t.co/YMy1OLdy24
— Andrew Nusca (@editorialiste) June 19, 2019
This is so unspeakably grim. These workers deserve better treatment from Facebook, regardless if they are outsourced contractors. And Florida NEEDS to pass a law to guarantee paid sick leave. https://t.co/LDqgRNg3zh
— Katie Notopoulos (@katienotopoulos) June 19, 2019
I read this story at a Facebook-sponsored beach villa in Cannes where they were passing out fancy charcuterie and ferrying people on boats to a private island. https://t.co/z5U9PHwcUk
— Kevin Roose (@kevinroose) June 19, 2019
“More than anything else, the contractors described an environment in which they are never allowed to forget how quickly they can be replaced.”
— Lena Reinhard (@lrnrd) June 19, 2019
Everything described in this piece is absolutely horrifying. https://t.co/tYZuLoknlF
Facebook needs to invest more in the people it is hiring to clean up its messes.
— Nina Jankowicz (@wiczipedia) June 19, 2019
I don't care how many thousands of content moderators are brought on until they're paid better, get benefits, and aren't forced to do their job in sweatshop conditions. https://t.co/1l46HiyA1k
At some big tech companies, more than half the workforce is already contractors. NDAs typically prevent all but the worst stories from coming out.
— Casey Newton (@CaseyNewton) June 19, 2019
My thanks to Shawn Speagle, Michelle Bennetti, and Melynda Johnson for having the courage to share their experiences.
I don't believe for a minute that there was a rash of video uploaded to Facebook showing a "little girl have her organs taken out while she’s still alive and screaming." https://t.co/gnFcEVZd1N
— John Cook (@johnjcook) June 19, 2019
The excellent @CaseyNewton does it again, fairly and surgically laying out the ugly personal cost of the social network’s platform. Think we are too hard on FB? Think again: Facebook moderators break NDAs to expose desperate working conditions https://t.co/8CJmP3jKsX
— Kara Swisher (@karaswisher) June 19, 2019
i'm still convinced that the most underappreciated important story in tech over the last 15 years was the amount of actual human labor that was going into systems sold as "automated" https://t.co/nLx8nuks7H
— Max Read (@max_read) June 19, 2019
.@CaseyNewton with more excellent reporting on what sounds like a horrific work environment at Cognizant, the firm with a $200 million contract to moderate controversial and disturbing content on Facebook https://t.co/RaL8VHLppu via @Verge
— Lauren Goode (@LaurenGoode) June 19, 2019
This job changes you. One man in this story talks about how he has struggled with PTSD since was laid off, with no support from the workplace that gave it to him.
— Casey Newton (@CaseyNewton) June 19, 2019
15,000 people do this job for Facebook at any given time. How many will be diagnosed with PTSD when they leave?
Here’s a fun Facebook moderation fact: fetus pics are ok as long as the skin is translucent (I’m guessing this is to prevent pro-life memes from being taken down) pic.twitter.com/YbrR1iQWOs
— Katie Notopoulos (@katienotopoulos) June 19, 2019
These Facebook moderation farms are full of real people who are being emotionally bulldozed by the horrifying things they see every day. And they get paid so little, and work in miserable conditions. This is the human cost of social networks, and there is no good answer to it.
— nilay patel (@reckless) June 19, 2019
It’s a terrible environment for moderating content. And it helps explain why Tampa is Facebook’s lowest-performing content moderation site in North America.
— Casey Newton (@CaseyNewton) June 19, 2019
It has never consistently hit the 98 percent accuracy target set for it by Facebook.
Today, three former Facebook content moderators are going on the record to talk about working conditions at their site in Tampa, FL.
— Casey Newton (@CaseyNewton) June 19, 2019
Their office was filthy, and their work was grim. Last year, a moderator had a heart attack at his desk and died https://t.co/bo60lFKmtC
Wild, terrifying, tragic... not enough adjectives to describe this... https://t.co/onyENBIies
— Thomas Brewster (@iblametom) June 19, 2019
Facebook, and the internet more generally, just amplifies everything bad about the human condition, and leaves others paying the emotional toll https://t.co/P25z9jGqJt
— Mike Murphy (@mcwm) June 19, 2019
More great work by @CaseyNewton about the miserable work life of the people charged with moderating @facebook content to comply with its own rules - and why it so often fails to do so. https://t.co/8r72mYXcFP
— Walt Mossberg (@waltmossberg) June 19, 2019
Last year, Facebook had so many videos of organ harvesting being uploaded to the site they couldn't keep up. https://t.co/zpooj6mqoU pic.twitter.com/KTXtQquQ9h
— Myles Udland (@MylesUdland) June 19, 2019
One of the big problems w/ outsourcing is that the co passes the buck on a whole lot of ethical questions about the job being done. FB looks very bad, but Cognizant (which is a $36B company) looks worse. https://t.co/PKPJhLflUo
— Ingrid (@ingridlunden) June 19, 2019
Crucial reporting from @CaseyNewton- subcontracted Facebook moderators break their NDAs to expose violence, harassment, filthy working conditions- and even a death on the job. This is the underbelly of Zuckerberg's "global community"- the workers in the sewers of disinformation. https://t.co/LuDC2XpSY5
— Justin Hendrix (@justinhendrix) June 19, 2019
"My son died here", said the father of one of Facebook's content moderators. What an absolutely deplorable working environment ? https://t.co/YgCpvpjrKh
— DHH (@dhh) June 19, 2019
Two sexual harassment complaints have been filed at the site since April.
— Casey Newton (@CaseyNewton) June 19, 2019
The office bathroom has regularly been found smeared with feces and menstrual blood.
Workers have found public hair and fingernails at their desks.
These moderators’ voices are more powerful than any words I can write. We made a video in which they describe their daily lives and the long-term toll the job took on them:https://t.co/WcIVNB3GnP
— Casey Newton (@CaseyNewton) June 19, 2019
(Video by @PhilTEspo, @vjeranpavic, @andrumarino)
This video of Facebook moderators talking about their PTSD is unreal.
— Carlos Maza (@gaywonk) June 19, 2019
Incredible and haunting work from @CaseyNewton: https://t.co/BTYjGKWbEX
These moderators’ voices are more powerful than any words I can write. We made a video in which they describe their daily lives and the long-term toll the job took on them:https://t.co/WcIVNB3GnP
— Casey Newton (@CaseyNewton) June 19, 2019
(Video by @PhilTEspo, @vjeranpavic, @andrumarino)
Like in Facebook’s other Cognizant facility in Phoenix, moderators in Tampa suffer from depression, anxiety, and PTSD as a result of their work moderating violent and disturbing content https://t.co/g1QPWSXJdn
— The Verge (@verge) June 19, 2019
Whistleblowers at Facebook “content moderation sites” describe HELLSCAPE work environment.
— Brook Hines (@nashville_brook) June 19, 2019
This story goes far beyond the usual lack of sick time/benefits. The job itself is psychological TORTURE.
We knew FB was bad —> it’s worse than we thought!https://t.co/JsaIg5SFxp
Facebook gives PTSD to tens of thousands of employees every day https://t.co/DWmD9331wH
— Gidon Kaminer (@GidonKaminer) June 19, 2019
Everyone needs to stop what they're doing and watch this, from @CaseyNewton https://t.co/TIrpcFuNoH
— Jared Holt (@jaredlholt) June 19, 2019
Our video with the three Facebook moderators who went on the record: https://t.co/shqpSicc0u
— nilay patel (@reckless) June 19, 2019
This is so hard to understand when you are an actual human being. ? Simply deleting that horrific content (if it even gets deleted) is not good enough. The people who commit these crimes and those who reupload the content must face legal consequences! https://t.co/ywywaymPku
— Battle(non)sense (@BattleNonSense) June 19, 2019
So, videos of organs being harvested from living and not anesthetized children are big on Facebook now https://t.co/4vzU4ENDj4
— Xeni Jardin (@xeni) June 19, 2019
Mmm, some tasty dirty coming out of Facebook
— Incarnated_ET (@Incarnated_ET) June 19, 2019
>Some contractor employees are blowing off their NDA's
>https://t.co/A9sXE6Y0aq
trouble in Fakebook paradise?
Judging by this story on Facebook’s “content moderation”—which adds to the pioneering work by @ubiquity75 and @TarletonG—Facebook’s expansion into financial services should be smooth, since it’s such an easy thing to manage, especially across borders. https://t.co/AGk3QV6R9R
— zeynep tufekci (@zeynep) June 19, 2019
Today, three former Facebook content moderators are going on the record to talk about working conditions at their site in Tampa, FL.
— Casey Newton (@CaseyNewton) June 19, 2019
Their office was filthy, and their work was grim. Last year, a moderator had a heart attack at his desk and died https://t.co/bo60lFKmtC
- Facebook staffer had heart attack at desk + died last year
— Matt Navarra (@MattNavarra) June 19, 2019
- 2 sexual harassment cases filed against coworkers since April
- Workers report only bathroom often found smeared with feces + menstrual blood
- Verbal + physical fights at office common + thefthttps://t.co/XgHojSATLA
I’m not gonna stop posting until I hear from you guys that you read this and shared it. Talk to me! EXCELLENT piece by @CaseyNewton. https://t.co/FiG444kCEH
— Kathy Griffin (@kathygriffin) June 19, 2019
Important connection between @CaseyNewton’s moderation story and the Hawley bill—the bill explicitly dangles incentives for platforms to shift blame to and punish their human moderators. https://t.co/HurNGzKLb7 https://t.co/XnwgBEOr2I
— Blake Reid??? (@blakereid) June 19, 2019
Last year, Facebook had so many videos of organ harvesting being uploaded to the site they couldn't keep up. https://t.co/zpooj6mqoU pic.twitter.com/KTXtQquQ9h
— Myles Udland (@MylesUdland) June 19, 2019
This story about working conditions at one of Facebook’s moderation farms is utterly harrowing but it’s an absolute must read.https://t.co/KE8elz1Nxx
— ellen mcgrody (@kadybat) June 19, 2019
I consume a lot of articles. Some I remember, the most I forget. However, I'm fairly sure this is going to haunt me for a long time to come. https://t.co/VldgQmoezk
— Tuukka Ojala (@tuukkao) June 19, 2019
Facebook moderators break their NDAs to expose desperate working conditions https://t.co/P6MPM3syta pic.twitter.com/spsb75HIv3
— The Verge (@verge) June 19, 2019
CW for graphic content and PTSD.
— Гей Пигги ? AC ??? (@trufflesnuffle) June 19, 2019
Holy shit. Fuck facebook.https://t.co/FHAprH4iaF
I think we should hand over control of the payments and currency system to this fine company. Who's with me? https://t.co/DwHgxeET8i
— Matt Stoller (@matthewstoller) June 19, 2019
Facebook should be destroyed. https://t.co/qgICWuHbpt
— twentyryneteen (@RyneIsMean) June 19, 2019
If you’re still on @facebook, you must read today’s tremendous @verge story by @CaseyNewton on content moderators. It raises troubling questions about Facebook & the contractor economy. Casey and The Verge deserve awards for this. https://t.co/PAF1Y5hvAu
— Walt Mossberg (@waltmossberg) June 19, 2019
Former Facebook content moderator, when asked how to fix the site: "It needs to shut down."https://t.co/6BrpdP7YhP
— Guided By Volcels (@jephjacques) June 19, 2019
Must-read @CaseyNewton expose on Facebook’s moderation facility in Tampa, Florida - three moderators broke their NDAs to go on the record and tell their stories on video. This is a slow-burning crisis. https://t.co/uGJ1lH9uU9 pic.twitter.com/X2feLzjlKe
— nilay patel (@reckless) June 19, 2019
There are so many problems with facebook at this point that it seems this is the optimal solution recommended by a former content moderator:
— random facts girl. (@soychicka) June 19, 2019
https://t.co/6i3eoJs6bK pic.twitter.com/8Xgp7vAH33
.@CaseyNewton's new story on Facebook moderators exposes shameful conditions. Facebook and its ilk rely on contract workers to perform some of the most horrifying work one can imagine and then treat them as disposable commodities. https://t.co/JxplYYo6pR pic.twitter.com/GiFSeiX2ZW
— mat honan (@mat) June 19, 2019
Facebook contract moderators have found pubic hair and fingernails at their desks, along with other bodily waste. https://t.co/s3B4npgpPL
— Jack Posobiec ?? (@JackPosobiec) June 19, 2019
Facebook 운영자의 삶은 생각보다 나빠 https://t.co/gJSSTYJnLk
— editoy (@editoy) June 20, 2019
How to delete your #Facebook account and save photos, videos, posts #SocialMedia #CarlaTexRealtor https://t.co/SJ7UARhKWf
— Carla Carlson-Wallace (@carlaacarlson) June 20, 2019
I'm going to post this video from @TheVerge. If you are easily disturbed don't watch it.
— Brandon Morse (@TheBrandonMorse) June 19, 2019
The nightmarish things that Facebook moderators see is something that almost had me in tears. Even the descriptions were almost too much.https://t.co/JsPhD9eQEF
Inside The Traumatic Life Of Facebook Moderators, the people who have to manually examine over 400 videos reported for disturbing content *every* day, & decide whether they should be taken down.
— Sahil Rizwan (@SahilRiz) June 20, 2019
Oof this report: https://t.co/FE8gAEeQVC
Wow! One of the best pieces of journalism I’ve seen about Facebook by .@caseynewton and the @verge. Difficult viewing but this is the dark side reality of our social media addiction. Someone needs to moderate it! https://t.co/E634pBNhoc pic.twitter.com/TAOI4eq8uZ
— EMKWAN (@emkwan) June 20, 2019
Feces smeared on walls and staff forced to watch child porn while working in a state of 'near constant anxiety': Facebook content moderators break strict NDAs to reveal shocking working conditions at Florida officehttps://t.co/vbws9qdZrzhttps://t.co/vBx1cR7eMm
— Incarnated_ET (@Incarnated_ET) June 19, 2019
This is truly disturbing.https://t.co/DD6mL1KsqB
— inventivetalent ? Haylee (@Inventivtalent) June 19, 2019
JFC. If you're still on Facebook, now is a great time to stop being on it. https://t.co/Bt9cZuM385
— Austen Tucker-Crowder (@EccentricTomboy) June 19, 2019
Amazon exploits warehouse workers, Apple exploits factory workers, Google abuses people’s privacy, but they all have some eventual positive product.
— Vlad Savov (@vladsavov) June 20, 2019
Facebook is just a fountain of shit.https://t.co/Buley17jjQ
Three Facebook moderators break their NDAs to expose a company in crisis https://t.co/EXYZV67s9E
— Sarah Kendzior (@sarahkendzior) June 20, 2019
"Facebook contractors are required to use a browser extension to report every time they use the restroom." This company is so inhumane and full of shit I can't even. https://t.co/Ryz433t3uQ
— Ellery Biddle (@ellerybiddle) June 20, 2019
Reading this incredibly disturbing account by @CaseyNewton for The @verge makes me think we need a whole other company just to investigate what goes on at Facebook, and tell it publicly. Of course there's no business model for that. https://t.co/C09wv2Up4m
— Jay Rosen (@jayrosen_nyu) June 20, 2019
“At Google, contractors like these already represent a majority of its workforce. The system allows tech giants to save billions of dollars a year, while reporting record profits. [Most bad PR] will remain hidden behind nondisclosure agreements.”https://t.co/cZJ2C47KkX
— Frank Pasquale (@FrankPasquale) June 20, 2019
This was disturbing and difficult to read.
— Uduak Amimo (@UduakAmimo) June 20, 2019
Facebook moderators break their NDAs to expose desperate working conditions - The Verge https://t.co/5mC52NILLr
For the first time, three former Facebook moderators in North America are breaking their nondisclosure agreements and going on the record to discuss working conditions on the site. https://t.co/pt2ABds7nV
— Geeknik (•̪̀●́) Labs (@geeknik) June 19, 2019
This is the new Newton story. It’s powerful. Had it deployed the deep academic research of @ubiquity75 or @TarletonG it would have been better. https://t.co/bmKvSa1B0a
— Siva Vaidhyanathan??? (@sivavaid) June 19, 2019
Facebook moderators break their NDAs to expose desperate working conditions - The Verge https://t.co/6qNcB93vGC
— Privacy Camp (@PrivacyCamp) June 19, 2019
“At Facebook’s worst-performing content moderation site in North America, one contractor has died, and others say they fear for their lives” https://t.co/McRz5dM8H6
— Black&QueerChanda Prescod-Weinstein ??♀️ ??? (@IBJIYONGI) June 19, 2019
Tampa Facebook moderators say the work environment is hostile & poop and menstrual blood is often smeared in bathrooms & finger nails and pubic hair can be routinely found on cubicle desks.
— Amy ♀️ (@RightHookUSA) June 20, 2019
tbh, I feel this is a fitting environment for “FB moderators” https://t.co/jb4rd2WtFf
Brilliant journalism. A peak into the dark underbelly of social media https://t.co/drRjWtB6xF
— Bernard lunn (@LunnBernard) June 19, 2019
“死の恐怖にさらされる業務”。Facebookは、全世界で約3万人の投稿コンテンツの監視等に携わるスタッフを運用。多くが外注企業に属し、殺人、幼児ポルノ、ヘイトなど膨大な投稿コンテンツの監視に従事。記事は甚大なストレスで業務中に亡くなったスタッフをめぐるリポート｜ https://t.co/QoadRbOrSo
— 藤村厚夫 (@afujimura) June 19, 2019
If you needed more proof that @CaseyNewton is doing some of the most important journalism out there (and you shouldn’t need more, but here we are), spend some quality time with this.
— Phil Nickinson (@mdrndad) June 19, 2019
And then figure out how to exfiltrate yourself from Facebook.https://t.co/nPrEswMnUt
“I think Facebook needs to shut down". This article is worth your time. A warning: it contains disturbing descriptions of violence. https://t.co/722911Nw3E
— Gavin Sheridan (@gavinsblog) June 19, 2019
At a Facebook content moderation "sweatshop" in Tampa, a worker had a heart attack at his desk 1 night, but managers were instructed not to talk about his death. Then his dad came in to retrieve his things, and said, "My son died here." https://t.co/wL6r6MjQfQ h/t @brianstelter pic.twitter.com/7bpldSenWq
— David Beard (@dabeard) June 20, 2019
We all rely on moderation to keep social media remotely tolerable. Yesterday's report from @CaseyNewton shows the concrete human suffering behind the curtain https://t.co/EsVbRcwUWC
— Nick Hagar (@NickHagar) June 20, 2019
Three Facebook moderators break their NDAs to expose a company in crisis https://t.co/bzXPppj6nq via @Verge
— Joe Sonka ? (@joesonka) June 20, 2019
read this, & absolutely read @ubiquity75's definitive book on the subject, out this month (https://t.co/HBp1YkRIfM) https://t.co/ZEuS5PtLtD via @Verge
— David Kaye (@davidakaye) June 20, 2019
Three Facebook moderators break their NDAs to expose a company in crisis https://t.co/7Z39vgar4G @piscitelli @cscolari @edmundogs @rguareschi @parselis @sebacampanario @UCAPeriodismo
— Christian Schwarz (@christilcara) June 20, 2019