The customer is the king and it is more applicable in this age of connected existence. Positive reviews by your customers can increase the reputation of your taxi business and generate trust. It also shows that you have been able to provide a positive experience to your customers which is essential for the growth of your business.
But things don't always turn out the way you expect them to! Your customers can have a bad experience and leave you negative feedback and complaints. Things don't just stop there- 13% unhappy customers will share their bad experience with at least 15 people, according to research by Esteban Kolsky.
You cannot prevent customer complaints, nor can stop your customers from talking about their bad experience. But you can use customer complaints and address them effectively to win the favor of your customers.
We will take a look at the benefits of customer complaints and tell you how to handle customer complaints the right way!
Advantages of Customer Complaints
So, how can complaints from your customer work to your advantage? Here is a look at what you can learn.
- Learn from Your Mistakes
Customer complaints help you discover your mistakes and learn from them. You can resolve the complaint and take steps to ensure that the same is not repeated with any other customer.
Read more @Taxi App Development.
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