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On any given night 2 million people are staying in an Airbnb. Most stays go off without a hitch. But anything that happens in life can happen in an Airbnb and that means sometimes things go badly wrong.
— Olivia Carville (@livcarville) June 15, 2021
The story remained unreported until now, in no small part because two years after the assault Airbnb wrote the woman a check for $7 million, one of the biggest payouts the company has ever made. https://t.co/s9MLkFXmx3
— Ben Wieder (@benbwieder) June 15, 2021
Lots of good details in this story, including the fact that Airbnb spends 50m a year on payouts to guests and hosts https://t.co/GyJAus2dMw
— erin griffith (@eringriffith) June 15, 2021
A young tourist raped at knifepoint near Times Square and a $7 million payout.
— Olivia Carville (@livcarville) June 15, 2021
My latest for @BW: What happens inside Airbnb when stays go horribly wrong and the safety team's internal struggles over lavish payouts and a culture of silence.https://t.co/SkkBZYY8Py
Airbnb's safety team "has had to counsel guests hiding in wardrobes or running from secluded cabins after being assaulted by hosts."
— Tim Stenovec (@timsteno) June 15, 2021
A look at the $50 million a year Airbnb spends to make nightmares go away. By @livcarville $ABNBhttps://t.co/oGGXrNTo9f
"The story remained unreported until now, in no small part because 2 yrs after the assault Airbnb wrote the woman a check for $7 million, one of the biggest payouts the company has ever made. In exchange she signed an agreement not to talk" https://t.co/0MQSaUEMMy
— Kim Zetter (@KimZetter) June 15, 2021
This takes a heavy toll on the agents. They get access to cool-down rooms with dimmed lighting to make harrowing calls. Many suffer from vicarious trauma and remain in contact with victims years after a crime has taken place.
— Olivia Carville (@livcarville) June 15, 2021
Inside Airbnb’s “black box”—how a secretive safety team and $50 million in payouts helps the company keep bad things quiet. Eye-popping story by @livcarville. Lift up a rock on the "sharing economy" and watch the bugs skitter. https://t.co/C6eAAEOJIu via @BW
— james gibney (@jamesgibney) June 15, 2021
NEW @BW COVER! Airbnb’s Nightmare: Violent crimes, millions of dollars in settlements, and a stressed-out team that keeps the bad things quiet, by @livcarville https://t.co/h5VzyXD9jP pic.twitter.com/fsTYAYygul
— Joel Weber (@joelwebershow) June 15, 2021
Keys left at a bodega. A rape on New Year's Eve. A $7 million payout.@livcarville lifts the lid on the secretive safety team that jumps in when something goes horribly wrong at an Airbnb.
— Beth Ponsot (@bponsot) June 15, 2021
Read The Big Take https://t.co/40VyXHKctz
The secret team inside Airbnb that, with millions in settlements, helps make the company's PR nightmares go away: https://t.co/xCckFPxpuq
— Marian Wang (@mariancw) June 15, 2021
(Also a terrifying lede anecdote about a rape in an Airbnb where the attacker had a duplicate key)
Crazy. What a story. Best investigative journalism piece I read in awhile. Thanks, Bloomberg. https://t.co/pN4ZQeNalp
— Alanda Kariza (@alandakariza) June 15, 2021
"By the time she realized she wasn’t alone, the blade of a kitchen knife was pointing down at her. The stranger grabbed her, shoved her onto a bed, and raped her."
— Anders Melin (@MelinAnders) June 15, 2021
Chilling story on Airbnb's darkest side, from the magnificent @livcarville https://t.co/WakaE3ebU8
"Agents have had to hire body-fluid crews to clean blood off carpets, arrange for contractors to cover bullet holes in walls, and deal with hosts who discover dismembered human remains." Important piece, esp so the more we use airbnb w/o a second thought: https://t.co/y0LUDnGqS8
— Maria Konnikova (@mkonnikova) June 15, 2021
Airbnb has spent an average of about $50 million annually on payouts to hosts and guests, including on legal settlements involving assaults and damage to homes. A former Airbnb security agent describes the approach as shooting “the money cannon.” https://t.co/j5HGQCzmaf
— Tim O'Brien (@TimOBrien) June 15, 2021
Fascinating: how AirBNB hides bad news. Lead is about a $7 million payout to hush up its connection to a poorly secured rental in Manhattan where a woman was raped https://t.co/Oal3VqytMU
— Patrick LaForge (@palafo) June 15, 2021
Safety agents have handled horrific cases: Hosts have raped guests; guests have crawled into bed naked with hosts' children. These agents are the ones hiring body-fluid crews to clean blood off carpets and arranging for contractors to cover bullet holes in walls.
— Olivia Carville (@livcarville) June 15, 2021
"The story remained unreported until now, in no small part because 2 yrs after the assault Airbnb wrote the woman a check for $7 million, one of the biggest payouts the company has ever made. In exchange she signed an agreement not to talk" https://t.co/0MQSaUEMMy
— Kim Zetter (@KimZetter) June 15, 2021
"Airbnb's Nightmare" When things go horribly wrong, the company’s secretive safety team jumps in: https://t.co/HmSIvbOsL4 (@livcarville, @BW) pic.twitter.com/4bEUL2OA53
— Longform (@longform) June 15, 2021
Go read this harrowing story on Airbnb's crisis response team, by @livcarville for @business https://t.co/CCC0LbNkK0 pic.twitter.com/A6vZuMaZwn
— The Verge (@verge) June 15, 2021
A brutal rape near Times Square, a $7 million payout, a company’s worst nightmare. Amazing reporting by @livcarville on the secretive safety team that handles all the bad things that happen inside Airbnb rentals. @BW https://t.co/n5wegRFaMc
— Robert Friedman (@rfriedman305) June 15, 2021
Airbnb paid a $7m settlement to a woman who was raped in a rental in midtown Manhattan https://t.co/ExBwhpULso
— Felix Salmon (@felixsalmon) June 15, 2021
Airbnb reportedly paid tourist $7M after rape in Midtown rental https://t.co/KHxPfJwUiN pic.twitter.com/sS12iYAbkx
— New York Post (@nypost) June 15, 2021
Airbnb reportedly paid tourist $7M after rape in Midtown rental https://t.co/71XuUfgpFy pic.twitter.com/kp6Fae0Nxd
— New York Post (@nypost) June 15, 2021
Somebody tweeted the other day that when you have a bad AirBnB experience and complain, they side with the host. Here’s proof.
— ArmyOfOne (@RickyMadeThat) June 15, 2021
Airbnb Spends Millions Making Nightmares at Live-Anywhere Rentals Go Away - Bloomberg https://t.co/utl4qAjoyc
Inside Airbnb’s “black box”—how a secretive safety team and $50 million in payouts helps the company keep bad things quiet https://t.co/oab5dHS084 via @BW
— Nick M. | ニック (@marxnd) June 15, 2021
Airbnb Is Spending Millions of Dollars to Make Nightmares Go Awayhttps://t.co/BDsmo5XPiX
— snipe, vaxxed poo doula ⭑⭒⭒⭒⭒ (@snipeyhead) June 16, 2021
Airbnb has spent an average of about $50 million annually on payouts to hosts and guests, including on legal settlements involving assaults and damage to homes. A former Airbnb security agent describes the approach as shooting “the money cannon.” https://t.co/j5HGQCzmaf
— Tim O'Brien (@TimOBrien) June 15, 2021
Fuck Airbnb. https://t.co/DuAhGB4d8y
— Xeni (@xeni) June 15, 2021
Inside Airbnb’s ‘Black Box’ Safety Team: Company Spends Millions on Payouts - Bloomberg https://t.co/DXic8p8Wga
— Emily Alpert Reyes (@AlpertReyes) June 16, 2021
#Airbnb was founded on the idea that strangers can trust one another. Not so. There was a young man, a minor, shot in the chest in a Hyannis Airbnb over a year ago. The story was muzzled. No one knows what happened to him. @BarnPat https://t.co/yituHQSAxJ
— @BarnstableWatch (@barnstablewatch) June 15, 2021
"By the time she realized she wasn’t alone, the blade of a kitchen knife was pointing down at her. The stranger grabbed her, shoved her onto a bed, and raped her."
— Anders Melin (@MelinAnders) June 15, 2021
Chilling story on Airbnb's darkest side, from the magnificent @livcarville https://t.co/WakaE3ebU8
Who do I speak to about my assault during my @Airbnb stay in order to receive compensation????? https://t.co/BfcM9EBLNQ
— madi estep??✨ (@mestep94) June 15, 2021
This...is disturbing https://t.co/7F2wDaXkY1
— 10footinvestor (@10footinvestor) June 15, 2021