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This is a huge problem. My company's page got flagged for no apparent reason. I've been waiting over a month for a review but because of "Covid" they aren't able to review it. We typically spend $4k/mo and they can't pay 1 person to review it? @karaswisher @PivotSchooled https://t.co/iat9YXwFBT
— Chris Groves (@cgcmh1) December 21, 2020
To FB a business being cut off for a month or two is an inconvenience. To many, especially during this year, it can be the death of their dream they worked years for. It can be apocalypse. It can mean losses in tens of thousands if not more. pic.twitter.com/1uVVSo1VCn
— Anomie (@anomielol) December 21, 2020
Small? I've spent in the multiple millions per year and can't get decent support. This isn't just mom and pop shops.
— Jeromy Sonne (@JeromySonne) December 21, 2020
Facebook’s Small Advertisers Are Getting Pissed Off With Being Locked Out of Ad Accounts In Error https://t.co/cpTe99gtwE
— Matt Navarra (@MattNavarra) December 21, 2020
Co-sign with this... really having a negative effect on some of our clients with smaller budgets and nonprofits etc (including religious groups) ... have had a few account managers get locked out over last couple of weeks and it's frustrating to say the least. https://t.co/cGO6xUwaIu
— Sam Harrelson (@samharrelson) December 22, 2020
Clarification - anyone without a Facebook rep or monthly invoicing is at risk of going through this. https://t.co/bT4A1cfaxE
— Ellis Mbeh ??? (@EllisMbeh) December 22, 2020
This is not a new problem
— Matt Navarra (@MattNavarra) December 21, 2020
Facebook can’t scale the level of customer service or support teams it needs to match demand.
It’s placed a lot of hope and expectation on AI and other automated systems to keep its money making machine going.
Facebook biz customers have had enough. https://t.co/48ueahOrCT
But I thought Facebook supports small businesses, its campaign against Apple SURELY proves that. https://t.co/ylFPVZ4EpQ https://t.co/ZsYkJejcJn
— Paul Sawers (@psawers) December 22, 2020
NEW: Facebook advertisers are accidentally getting caught in FB's spam filters with no human to help. Then they realize their ad campaigns are still running, but can't manage them.
— Kurt Wagner (@KurtWagner8) December 21, 2020
Said one advertiser: "I’m a gnat on the back of a water buffalo."https://t.co/V2tbxklok5
Facebook’s Small Advertisers Are Getting Pissed Off With Being Locked Out of Ad Accounts In Error https://t.co/cpTe99gtwE
— Matt Navarra (@MattNavarra) December 21, 2020
#facebookdisabledmehttps://t.co/arvlSuJfdh
— James Joseph (@JamesJo40752389) December 21, 2020
Finally some news surrounding this issue.
A retailer that sells specialized apparel for people with disabilities has found its ads repeatedly blocked by Facebook. The issue is not new: https://t.co/B1YWtLHGhO
— Ad Age (@adage) December 22, 2020
Innovative retailers that create products and accessories for people with disabilities say they are frustrated by Facebook AI, which can flag their ads and disrupt marketing https://t.co/HyUzRHjYyH
— Garett Sloane (@GarettSloane) December 21, 2020
Ads from sellers of inclusive products (like jeans for women who use wheelchairs) keep getting incorrectly flagged because of Facebook's policies around promoting medical devices. "Ads for the same product that featured a standing model sailed through" https://t.co/lKkdevWFqc
— Meg Graham (@megancgraham) December 21, 2020
A retailer that sells specialized apparel for people with disabilities has found its ads repeatedly blocked by Facebook. The issue is not new: https://t.co/axn23orBa0
— Ad Age (@adage) December 21, 2020