Our group was planning a Vegas work off-site and the awesome @ThomasPJones2 said, "Why not reach out to Tony Hsieh and see if he'll just us?" Apparently, he believed strongly in random connections. A late night thread about llamas, microservices, and velcro. https://t.co/1CT1Z1lpqN

— Nick Matthews (@nickpowpow) November 28, 2020

Today is a sad day! The world lost a pioneer of company culture, the shoe industry, Downtown LV, web advertising, and also a gentle soul who gave a part of himself to countless people. We'll remember Tony for that and the happiness he brought to so many people. RIP Tony Hsieh.

— Alfred Lin (@Alfred_Lin) November 28, 2020

Cyan Banister: “Tony made a dent in the world. Not a lot of people have an impact on people the way he did. I hope that when Covid is over we can have a big parade in his honor and spread joy and love wherever it is needed, because that’s what he would have wanted.” https://t.co/Nge1zeJowB

— Hope King (@lisahopeking) November 29, 2020

“If you look at the testimonials you’ll see a common thread: Tony made everyone, regardless of their station in life, realize they were important and that they mattered.”

Search on his name and you’ll see this again and again. Countless people moved by their time with Tony. https://t.co/hVXXjCOjaa

— Chris Sacca ?? (@sacca) November 28, 2020

Rest In Peace, Tony. ‘Delivering Happiness’ is the best book on company culture and customer service ever. https://t.co/RqDyIMmOnC

— Ray Kwong (@raykwong) November 28, 2020

Good piece with thoughts from Alfred Lin, @sacca Ali and more about their memories of Tony https://t.co/gUohfEVpTp

— OM (@om) November 28, 2020

Tony’s first startup, LinkExchange (1996-1999) was where @Alfred_Lin, @apartovi, and Scott Banister all started their tech careers. A young Mike Moritz was their VC. @mlevchin was their intern. LinkExchange was bought by Microsoft and managed by @satyanadella.

— Hadi Partovi (@hadip) November 28, 2020

What a loss. Tony Hsieh was an out of the box CEO who created a new landscape for customer service/ employee satisfaction. The Zappos work application was famous with questions like: “Do you often feel lucky in life?” to find employees that inherently felt grateful in life. RIP https://t.co/KkDtmXyCA2

— Tory Shulman (@toryshulman) November 28, 2020

So sad to hear this horrible news. We learned in business school about Tony Hsieh’s philosophy of customer service: to WOW customers. My thoughts and prayers with his family and friends. https://t.co/3xVJimgSO6

— Brian Hoh, MD, MBA (@BrianHoh1) November 28, 2020

Huge loss for Las Vegas community especially the downtown community. My heart goes out to everyone affected by this sudden loss. I hope that he continues to inspire us all. https://t.co/vz0pGEUVOG

— Maria Jose Norero (@MaJoNorero) November 29, 2020

Tony was a high school classmate of mine and a kind, wonderful, truly decent human being. This breaks my heart - he had such talent and so much potential that you could see even then. Sending love to his family, colleagues, and close friends. https://t.co/xLTNeuoRw5

— Jennifer Siebel Newsom (@JenSiebelNewsom) November 28, 2020

Remember when entrepreneurship was about invention, not about wealth creation? That was Tony. Perhaps that is the loss we are all mourning this weekend. https://t.co/Q6MWOIaVeN

— David Hornik (@davidhornik) November 29, 2020

I would say not only in tech industry, but life. https://t.co/p9LPS9phQe

— T. (@TefoMohapi) November 29, 2020

For those who read my piece, Paul's delves even more into the complexity of Tony. it's beautiful. and made me miss Tony more. We wrote our pieces separately not reading them before publishing our own. Interesting how intertwined the themes are https://t.co/6m6R2cljqP

— Sarah Lacy (@sarahcuda) November 29, 2020

It is with very heavy hearts that we are sharing some very sad news, as we have learned that Tony passed away earlier today (11-27-20). The world has lost a tremendous visionary and an incredible human being. We recognize that...https://t.co/RUMNOFrItZ pic.twitter.com/NSAFGW8p4L

— Zappos.com (@Zappos) November 28, 2020

So sad to hear of Tony’s passing. RIP https://t.co/WeAe450AVx

— Padmasree (@Padmasree) November 28, 2020

Needs to be more people in tech like this. Yeah, I said it. https://t.co/4VKs2lBpsZ

— Tiffani Ashley Bell (@tiffani) November 29, 2020

Hard to understate the influence that Tony’s focus on culture and customer service at Zappos has on businesses today. What a tragic loss. https://t.co/S5oMC0Grsh

— ben bator (@benbator) November 28, 2020

Very sad. Zappos really upped the customer service game. An early loss of a visionary and thought leader. RIP. (Via ⁦@Techmeme⁩) https://t.co/D0bewz7YyZ

— Aditya Mandavilli (@aditya2k) November 29, 2020

Tony Hsieh, bestselling author and former CEO of Zappos, died on Friday. His tragic loss set off an outpouring of messages of gratitude from leading entrepreneurs and investors. https://t.co/usf2XQafnP

— Forbes Asia (@ForbesAsia) November 29, 2020

Some great stories about one of the OGs of the startup scene https://t.co/jq8fiIt6Fj

— Anand Sanwal (@asanwal) November 29, 2020

I interviewed him twice. A unique man who cared about customers (unlimited returns policy), and Las Vegas. @zappos paid for funeral costs for victims of 2017 mass shooting. https://t.co/Opz3rOxHJL

— janewells (@janewells) November 29, 2020

This is a beautiful memorial for Tony Hsieh. I didn’t know him, but pieces like this make me wish I had. We need more real humans in tech. https://t.co/30X3Rq5zc5

— Ben Werdmuller (@benwerd) November 29, 2020

"When one teacher assigned him [Tony Hsieh] to write a sonnet, he decided the iambic pentameter form was too complicated and instead wrote 14 lines in Morse code. The teacher gave him an A+."https://t.co/NfM2pdjxvT by @JamesRHagerty

— Great Quarter (@greatquarter) November 29, 2020

Read “Delivering Happiness” right after college and Tony Hsieh truly shifted my perspective on branding. Nothing beat his belief in trust - gave employees free reign on twitter and on longer call times if it meant happier customers. His vision made Zappos a pillar of fun. RIP ? https://t.co/FhWua9XqWI

— Kushaan Shah (@kushaanshah) November 28, 2020

Beautiful article with so many heartwarming anecdotes and pearls of wisdom

“Oh, that’s easy. I only hire people who smile.” -Tony Hsieh reminding those of us who didn’t know him how to live, laugh and build https://t.co/2XKL5c9aac

— Kara Nortman (@karanortman) November 29, 2020

Zappos. Las Vegas. SF. Silicon Valley. So many people in so many places mourning the death of Zappos founder Tony Hsieh. ? https://t.co/AKImq8nczz

— Kristen Sze ABC7 (@abc7kristensze) November 28, 2020

Such a heartbreaking yet heartwarming remembrance of Tony Hsieh by the inimitable @paulbradleycarr. The last line hit me like a ton of bricks. https://t.co/hB52pmGYIn

— ??? (@tinch) November 30, 2020

What a tragic loss. Tony Hsieh meant so much to Las Vegas. He was always dreaming, working to inspire and leading others to create a new vision for tomorrow. Our prayers and sympathies to his family. pic.twitter.com/TeTwk3BGey

— Carolyn G. Goodman (@mayoroflasvegas) November 28, 2020

So sad to hear of Tony's passing. He was a true visionary, unconventional leader and all around great guy who made an impact on the world. #RIP https://t.co/gDxOcxKycZ

— Betty Liu (@BettyWLiu) November 29, 2020

Shaken. Tony Hsieh was an incredibly generous man and a remarkably innovative thinker.https://t.co/XcPTpfY32p

— Jeff Yang (@originalspin) November 28, 2020

Zappos CEO Tony Hsieh's life was outsized -- and so was his impact on a generation of startup founders, investors and online business owners.

Here, I did my best to explain what made Hsieh special, in the words of tech leaders who knew him best. https://t.co/cAvtZotYHK

— Alex Konrad (@alexrkonrad) November 28, 2020

"He said he had recently spent a lot of time thinking about success, and money, and friendship. He had come to the conclusion, he said, that the latter was the only thing that mattered a damn." https://t.co/6m6R2cCUin

— Sarah Lacy (@sarahcuda) November 29, 2020

This is very sad news: Former Zappos CEO Tony Hsieh Dies at 46

I knew Tony, having spent time with him years ago at his place in Las Vegas, and he was a curious and interesting dreamer of big dreams. A tragic and early loss. https://t.co/0SRsYosdxF

— Paul Kedrosky (@pkedrosky) November 28, 2020

.@om gets my feeling exactly here:

“With Tony’s passing, I feel something special has ended. I can’t put my finger on it. Maybe a certain innocent aspect of the early possibilities of the Internet.”

All of 2020 feels this way too.https://t.co/yqhCm2Ydz7

— Dave Pell (@davepell) November 29, 2020

THREAD: The Web 2.0 world was a small community. Everyone knew and helped one another. Already successful, Tony Hsieh was always present, always active. He helped entrepreneurs, startups, big companies, and non-profits alike. His friendships were true and lasting. 1/ pic.twitter.com/j3KAghrLfF

— Brian Solis (@briansolis) November 28, 2020

I believe Tony Hsieh would want us all to keep pushing each other to invent, to dream big, and to be kind to each other. Along with so many others, I will treasure the memories he worked so purposefully to create.

— Jeff Wilke (@jeffawilke) November 28, 2020

Celebrating the life while mourning the loss of my dear friend Tony Hsieh. Tony was a deeply original thinker always challenging me to reject conformity & follow my heart. Tony was driven by the mission of delivering happiness & brought joy to all who knew him. Rest In Peace Tony pic.twitter.com/Nd5o6U7wV9

— Ivanka Trump (@IvankaTrump) November 28, 2020

Updated this piece remembering Tony Hsieh with a great story from his former chief of staff at Downtown Project, @meigga. https://t.co/9YlRe3iIzx pic.twitter.com/9umr9RkAXg

— Alex Konrad (@alexrkonrad) November 29, 2020

Remembering an old LinkExchange sticker in the window of the old GigaOM offices at 217 2nd Street, respect to Tony Hseih @om pulls on that thread https://t.co/PmQABFhaoh pic.twitter.com/UZV6MbvSbo

— ian kennedy (@iankennedy) November 29, 2020

.@alexrkonrad captures well the massive impact Tony Hsieh had on so many https://t.co/giNMPDD4bT

— Nick Mehta (@nrmehta) November 29, 2020

One year while I was visiting my sister in Las Vegas, Tony brought his personal tour bus to her house and drove us all around the city just because he heard we were in town. He truly cared about everyone. The world needs more people and leaders like Tony Hsieh. Rest In Peace. https://t.co/BbGuDoxNxT

— Andrew Colbert (@AColbert_24) November 28, 2020

Tony Hsieh was the original inspiration for creating our @writingdowntown residency in DTLV with the @writersblocklv. His sweeping vision touched so many people and set so many life trajectories off in new directions. https://t.co/L9UgVwsNbk

— Writing Downtown (@WritingDowntown) November 28, 2020

Tony was an inspiring leader and person. He cannot be replaced. https://t.co/zFrhYDirzb

— Biz Stone (@biz) November 28, 2020

Sorry to see this news. Tony Hsieh was way too young. I remember well meeting him in 2011 for a profile and seeing how much he always wanted to draw people together. RIP https://t.co/2WzsYEwEJd

— Motoko Rich (@motokorich) November 29, 2020

For a short period of time, Tony Hsieh was my husband’s boss! He acquired his company Submit It when he was as Link Exchange. Then Link Exchange was acquired by Microsoft. Scott was so excited for me to meet Tony for the first time as he knew we’d instantly be friends.

— Cyan (@cyantist) November 28, 2020

Stunned to learn about the untimely death of Zappos founder Tony Hsieh. He was a real original who leaves a legacy in the way he thought about business & cities https://t.co/SdWbjMJX4J pic.twitter.com/68fIcq5nJO

— Elise Hu (@elisewho) November 28, 2020

Tony Hsieh, longtime former CEO of https://t.co/LBjHEuLNNi, died at age 46 on Friday. His tragic loss — and unusual impact on the tech and startup landscapes — set off an outpouring of messages of gratitude from leading entrepreneurs and investors: https://t.co/9AMrcG7R8M pic.twitter.com/yQJnsBOS5N

— Forbes (@Forbes) November 28, 2020

I am stunned. Tony Hsieh touched so many lives and inspired so many entrepreneurs. His impact and legacy will go on and on. I met his family in Las Vegas - and am thinking of them today. RIP Tony. You will be missed. ? #Deliveringhappiness https://t.co/jkUETTHyDA

— Andrew Yang??? (@AndrewYang) November 28, 2020

Perfectly summarized @alexrkonrad Tony was a pioneer of the modern day experience movement, knowing that the secret to delight is in the little details, making everyone know they matter and feel important. RIP Tonyhttps://t.co/vtP0O4zaNg

— Zig Serafin (@Zserafin) November 29, 2020

woke up to some absolutely shocking news. you cannot write the story of modern las vegas without writing about tony hsieh, and the impacts — positive and negative — that he had https://t.co/LkCIWCS69C

— casey morell (@csymrl) November 28, 2020

This was Tony.

And this one hit home because Tony always respected my decision to not "do another one" or to try and generate more money or fame, and that helped me. Friendships are all that matter, and by that measure he is probably the most successful person I've ever known. https://t.co/b0g9YT50jb

— james hong (@jhong) November 29, 2020

Tony Hsieh played a pivotal role in helping transform Downtown Las Vegas. Kathy and I send our love and condolences to Tony’s family and friends during this difficult time https://t.co/7TXBUDWZe0

— Governor Sisolak (@GovSisolak) November 28, 2020

There were so many crazy memories of 15 years of Tony in my life. It's so hard to hang on to them all. That was truly an insane night tho! Thank you Andy and I added it in here https://t.co/0qdSuW2DHz

— Sarah Lacy (@sarahcuda) November 28, 2020

We lost someone very special today. RIP Tony. https://t.co/iAJpeQVinK

— Jon Callaghan (@jcal7) November 28, 2020

Paul Carr on Tony Hsieh. “The true test of friendship in the tech industry, I think, is if someone still acts like a friend when they don’t need anything from you. When, in fact, there’s nothing you *can* give them.” https://t.co/z51SW7iCeV

— Michael Sippey (@sippey) November 29, 2020

I had the chance to chat with Tony Hsieh often when I covered Zappos and Downtown Project for the @reviewjournal, and he was truly one of the most unique CEOs - & people - I’ve ever met. He changed the fabric of downtown Vegas & won’t be forgotten. https://t.co/Sz2Nu2OHGY

— Caitlin McGarry (@Caitlin_McGarry) November 28, 2020

I met w/ Tony in 2014 when we were looking at providing security for Zappos. We met there, then he spent the evening w/ us explaining his vision for Vegas w/ the Downtown Project. It was an honor to be w/ someone so smart and ideological but also so kind. He was a sweet soul. https://t.co/d9ytpzYmbn

— Matthew Harkrider (@MHark) November 28, 2020

Sad news. I admired Zappos ever since getting a copy of their ‘culture book’ ten years ago. I’d seen a deck by @krianbalma on ‘Extending the Customer Experience’. I emailed asking for a copy of the book, assuming PDF. Turns out it was physical book. But Brian mailed it to London! https://t.co/iBa9xPikcD

— Paul Lomax (@PaulLomax) November 28, 2020

Tragedy. Tony was brilliant, really one of a kind. https://t.co/WncSTiuS4Y

— Ingrid (@ingridlunden) November 28, 2020

Apparently Tony was a huge supporter of @venture4america — and helped get fellows set up in Las Vegas — when not a whole lot of people believed in Andrew Yang. I only met him a few times in the context of reporting on his work but he’s touched the lives of *so many* people I know https://t.co/50drHqhgSU

— Caroline McCarthy ? (@caro) November 28, 2020

This beautifully captures Tony’s heart. https://t.co/8kcDwuXGtH

— Cyan (@cyantist) November 28, 2020

A genuine commerce original thinker.

My favorite anecdote is how the shuttle driver who picked candidates up from Vegas airport were often part of the unofficial interview loop.

How you treat people in positions that pay less than your own is part of the equation. So true. https://t.co/1Ah93oTGNd

— delyn simons (@delynator) November 28, 2020

As I read Paul’s musings on Tony, I found myself practically holding my breath. Paul nailed it. https://t.co/eUuBQ5hIiY

— David Hornik (@davidhornik) November 29, 2020

Tony Hsieh might be the most original thinker I’ve ever been friends with. He questioned every assumption and shared everything he learned along the way. He genuinely delighted in making anyone and everyone happy. The earth has lost a beautifully weird and helpful person. RIP

— Chris Sacca ?? (@sacca) November 28, 2020

The best Tony Hsieh stories are being shared privately. Twitter’s puritanical streak won’t let people share them without judgment. Someday books will be written about his life that will be so fun to read.

— Michael Arrington (@arrington) November 28, 2020

I’m so saddened to hear about the passing of Tony Hsieh, Tony and I spent a lot of time talking, alone, late into nights about many different topics and I really appreciated so much of his thoughtfulness & energy. I’m genuinely sad & hurt and wish his family & friends my love ❤️

— Gary Vaynerchuk (@garyvee) November 28, 2020

Thanks to @Alfred_Lin, @cyantist, @apartovi and @sacca for sharing some stories and reflections on Tony Hsieh's legacy with me ?. I know he affected countless others, so I welcome anyone to add your stories below.https://t.co/cLIDzUj6Pj

— Alex Konrad (@alexrkonrad) November 28, 2020

Fuck...I’ve read this obit so many times.

Tony Hsieh, Longtime Chief of Zappos, Dies at 46 https://t.co/X3G9i2zvYp

— david chang (@davidchang) November 28, 2020

"I tried to re-process it – Tony Hsieh is dead – in a way that made sense.Because there is no way those words can be true. No way that someone as brilliant, and bold, and ridiculous as Tony Hsieh could ever not be extremely, frustratingly, joyfully, eternally alive" https://t.co/6m6R2cCUin

— Sarah Lacy (@sarahcuda) November 29, 2020

i've read this from @om about 12 times so far (will probably read it 12 more today and tomorrow) https://t.co/2ty5sivPqz

limit your regrets by opening yourself up more.

— drew olanoff (@yoda) November 29, 2020

"Mr. Hsieh refused to embrace the trappings of a conventional chief executive. He lived in a 240-square-foot Airstream trailer in a small trailer park that he built in downtown Las Vegas. He insisted on a $36,000 annual salary and he sat in a cubicle among the other employees." https://t.co/MrO5bv7SRC

— Ellen Chang (@EllenYChang) November 28, 2020

This was Tony https://t.co/YxfVyUsfYE

— james hong (@jhong) November 28, 2020

This is hard to process. I worked for Tony 20 years ago in the early days of Zappos (there were maybe ten of us) when we operated out of his apartment building in SF.

That’s all I’ve got for now. My love to his family. https://t.co/RinrCJqEyO

— Erin Boudreau (@Erin_Boudreau) November 28, 2020

Sadly I only read about him after his death. This is pretty ingenious for building the right team. RIP. https://t.co/FJ7QNb5c6J

— Marc H. Scheetz (@IDPharmacometrx) November 30, 2020

I had written something up on FB - I had met Tony multiple times, including at the Venture Frogs restaurant - but @Om captures how Tony personified a different era. Beautifully written. https://t.co/n3oHKj5avN

— Jeremy Pepper (@jspepper) November 29, 2020

Tony Hsieh, RIP https://t.co/wHjeMxeRFa via @om

— Ophir Gottlieb (@OphirGottlieb) November 29, 2020

The passing of Tony Hsieh of Zappos has taken me down a memory lane. I wrote a post, but here it is as a thread. The full post is here https://t.co/GvsKNfHxE5

— OM (@om) November 28, 2020

The full thread recap is here https://t.co/GvsKNfHxE5

— OM (@om) November 28, 2020

To life’s credit, it’s consistently reminding us how limited our time is, and how important it is to focus on the relationships, people, and work that bring us fulfillment and joy, rather than sacrifice it all in pursuit of immaterial future glory. https://t.co/O1jkMjEqqd

— Majd Taby (@jtaby) November 28, 2020

"He insisted on a $36,000 annual salary, and sat in an unassuming cubicle among the other employees.

When Zappos set up a new warehouse in Kentucky, he packed a pickup with materials, drove to Kentucky and got to work bolting together shelves..."
~https://t.co/qQZt6MZhsb

— R W Nutjob (@RWNutjob1) November 29, 2020

You just never know when it’s your time. Another reason to understand that money can’t buy you everything, including your Life!

Love and Live friends! https://t.co/2xPfIeHsTQ

— JT (@JTheretohelp1) November 29, 2020

Tony Hsieh of "Zappos" was killed in a house fire! Wow!https://t.co/aR1iJXKrae

— Larry Sanger (@lsanger) November 28, 2020

Retired Zappos CEO Tony Hsieh dies aged 46
https://t.co/XyqjwqrE2g

— Tim Conway Jr Show (@ConwayShow) November 28, 2020

Heartbreaking news this morning. My heart goes out to his family. Tony was always smart, kind helpful. A good one. Tony,rest in peace ? https://t.co/Pk0ee644E6

— Kara Goldin ? (@karagoldin) November 28, 2020

“The true test of friendship in the tech industry, I think, is if someone still acts like a friend when they don’t need anything from you. When, in fact, there’s nothing you can give them.” @paulbradleycarr on Tony Hsieh https://t.co/orOlboz2A3

— OM (@om) November 29, 2020

"With Tony’s passing, I feel something special has ended... Maybe a certain innocent aspect of the early possibilities of the Internet. Maybe I feel the contrast of those days to a now that is more mercenary, less friendly, and more polarized." @om https://t.co/MRtdrsGviq

— Eric Newcomer (@EricNewcomer) November 30, 2020