I found @jmgrygiel's lens maybe even more compelling. They argue that companies like FB, Google, and Twitter changing their stances in the face of a backlash is not a sign that the system is broken, but actually a crucial component of the feedback loop. pic.twitter.com/maO58rIgJS

— Will Oremus (@WillOremus) June 11, 2019

I talked with two experts who have been studying online speech moderation from different angles: @davidakaye & @jmgrygiel. Both agreed tech platforms are failing us, and offered interesting (and slightly different) solutions. https://t.co/ekmovKONMP pic.twitter.com/ghbwgYOnDa

— Will Oremus (@WillOremus) June 11, 2019

I wrote about the one content moderation rule that tech platforms follow with absolute consistency: If a decision becomes too controversial, change it. https://t.co/ekmovKONMP

— Will Oremus (@WillOremus) June 11, 2019

It's tempting to think that the inconsistency itself is the problem. Certainly it gives fodder to conservatives to accuse the platforms of caving to "mob rule." But the inconsistency is a symptom of a deeper issue: The rules weren't well thought-out in the first place. pic.twitter.com/27odCEUiKe

— Will Oremus (@WillOremus) June 11, 2019

I wrote about the one content moderation rule that tech platforms follow with absolute consistency: If a decision becomes too controversial, change it. https://t.co/ekmovKONMP

— Will Oremus (@WillOremus) June 11, 2019

I talked with two experts who have been studying online speech moderation from different angles: @davidakaye & @jmgrygiel. Both agreed tech platforms are failing us, and offered interesting (and slightly different) solutions. https://t.co/ekmovKONMP pic.twitter.com/ghbwgYOnDa

— Will Oremus (@WillOremus) June 11, 2019

YouTube CEO apologized today over the handling of anti-gay comments https://t.co/0jBAn52KUK

— Madeline Purdue (@madelinepurdue) June 11, 2019

It's painfully obvious that @YouTube has no clue what they're apologizing for. https://t.co/pQMablLUNV

— ᴡʜʏ ɪs ASHLEY LYNCH ᴏɴ ᴍʏ ᴛʟ (@ashleylynch) June 10, 2019

Most important line: “if we took down that content, there would be so much other content that we need to take down.” Kinda says it all. https://t.co/NGfohaIv47

— Soledad O'Brien (@soledadobrien) June 11, 2019

"We feel bad, but that's too bad."

That's about what she said. https://t.co/sToUNnrl6O

— Marsha Warfield (@MarshaWarfield) June 11, 2019

New @NBCNews: YouTube chief Susan Wojcicki says 'sorry,' but defends hosting videos with homophobic slurs, w/ ⁦@David_Ingram⁩ https://t.co/zAzEvnYizA

— Dylan Byers (@DylanByers) June 11, 2019

“Your line needs to be moved”: Vox takes on YouTube over its policies on harassment https://t.co/GYVokKL0GY

— Recode (@Recode) June 10, 2019

LIVE: YouTube's CEO apologized to members of the LGBTQ community offended by the company's response to antigay comments by Steven Crowder aimed at journalist Carlos Maza during her talk at Code Conference, but defended the company's handling of the issuehttps://t.co/DI7DGWqmm9

— Axios (@axios) June 10, 2019

Live: YouTube CEO apologizes to LGBTQ community at #codecon - However, she defended the company's decision process in thee Steven Crowder/Carlos Maza saga https://t.co/rw9UD8dkO0

— Ina Fried (@inafried) June 10, 2019

This, by @beccalew, is a clear-eyed explanation of why YouTube's actions this past week were so harmful: https://t.co/HjiDqRrvYf pic.twitter.com/ebVoLLdc9A

— Jason Koebler (@jason_koebler) June 9, 2019

As Anne Sexton wrote: “Live or die, but don’t poison everything.”

I’ll amend that, Silicon Valley: Try your hardest this time not to poison anything: The reckoning: a manifesto for Code 2019 - Vox https://t.co/0viHbn6mE1

— Kara Swisher (@karaswisher) June 10, 2019

"[W]hen a YouTuber harasses someone through their content, there is a strong likelihood that their viewers will follow suit, even if they weren’t explicitly directed to do so."https://t.co/LAemcWrPjY

— Darth Mik (@RedHeadedAuthor) June 10, 2019

A major takeaway is that YouTube simply can’t solve moderation at the level we’d like them to. And maybe nobody could.https://t.co/KgxIkRYYbv

— Dieter Bohn (@backlon) June 10, 2019

Lots of folks are saying this isn't really an apology. As I note she said she was involved in YouTube's handling and agreed with its decisions. This was an "I'm sorry you were offended" apology, not a "We made the wrong decision and I'm sorry" apology. https://t.co/3suYZzJj7R

— Ina Fried (@inafried) June 10, 2019

Nah, calling someone derogatory names over and over again is neither an opinion nor an analysis of news. It's HATE. So, @YouTube please find a better way to define and enforce your anti-harassment policies. Or gotta rethink that Premium a/c. #NoPrideInYT https://t.co/VOqE9jhgHh

— Aishik Barua (@OyeShake) June 11, 2019

Vox took on YouTube over its policies on harassment. The conversation is about to continue at #CodeCon. https://t.co/Hc6MGO5qiX

— Vox (@voxdotcom) June 10, 2019

YouTube's refusal to ban a flagrantly abusive homophobe harassing Vox journo is further proof that social media needs to be regulated as a public utility like radio, TV, phone and power companies. https://t.co/XqFWfOspYl

— Tikun Olam (@richards1052) June 11, 2019

YouTube's CEO is sorry if it offended LGBTQ creators ... but still is still standing by its actions. https://t.co/6lCcsIhhvF

— Emily Stewart (@EmilyStewartM) June 10, 2019

“Your line needs to be moved”: Vox takes on YouTube over its policies on harassment https://t.co/GYVokKL0GY

— Recode (@Recode) June 10, 2019

YouTube CEO Susan Wojcicki said at #CodeCon the company is sorry for those offended by the situation — but is standing by its actions. https://t.co/elPpRvjmNM

— Recode (@Recode) June 10, 2019

"Your line needs to be moved": Vox takes on YouTube over its policies on harassment https://t.co/SLppteCX6o

— Jeffrey Levin (@jilevin) June 10, 2019

“Every time there’s a controversial video, you really need to see the video,” says @SusanWojcicki at #CodeCon. And yet, under heavy questioning from @pkafka it’s still unclear if she’s seen the Crowder videos. https://t.co/kxwSCpdx4B

— Ben Pauker (@benpauker) June 10, 2019

Yesterday was first time I'd heard @SusanWojcicki mention "trusted tiers" to describe thresholds for YT creators. Very telling.

Also listen for the mention of "quality," the pregnant pause after @pkafka asks about watch time -- really the whole thing. https://t.co/4DkiO4rc9p

— Mark Bergen (@mhbergen) June 11, 2019

and here's the transcript https://t.co/UJiD3O8B8L

— Peter Kafka (@pkafka) June 11, 2019

“We managed to upset everybody and we’re working really hard to try to do the right thing.”

Read the full transcript of @YouTube CEO Susan Wojcicki’s #CodeCon interview with @pkafka: https://t.co/AGjStcU8AB

— Vox (@voxdotcom) June 11, 2019

When you’ve almost got it https://t.co/iuXe43PdgK pic.twitter.com/JlBVdMV98C

— alex hE3rn (@alexhern) June 10, 2019

"If we took down that content, there would be so (much) other content we'd need to take down," she said. "We don't want to be knee-jerk."

Fixed it:
Take down one hate video, we'd have to take down all videos around hate speech, and we'd lose money.https://t.co/IT6hyCeLbt

— Justin (@FPieces) June 11, 2019

So, what do you guys think? Is it a matter of principal, or is it a matter of fairness?#YouTube #LGBT https://t.co/VOoFjFt8YI

— Blued (@blued) June 11, 2019

That’s not an apology! https://t.co/IMoSv2LvD3 pic.twitter.com/9U47h6dEB9

— Ed Zitron (@edzitron) June 10, 2019

YouTube doesn't want to be knee-jerk on this. But they'll continue to insist women's bodies terrify advertisers, even when it's elderly women talking about sex ed. https://t.co/hoEUyFmCdf

— Liana Kerzner (Final Boss) (@redlianak) June 11, 2019

Saying homophobic content “is not technically violative of our policy,” is like a store manager allowing customers to walk around their shop wearing a “I hate F*GS” T-shirt.

Sure, they have the RIGHT to do that. But would YOU shop at a store that DOES?https://t.co/G1P2ISeWIr

— (((evan shapīro))) (@eshap) June 11, 2019

New @NBCNews: YouTube chief Susan Wojcicki says 'sorry,' but defends hosting videos with homophobic slurs, w/ ⁦@David_Ingram⁩ https://t.co/zAzEvnYizA

— Dylan Byers (@DylanByers) June 11, 2019

Slowly catching up with Susan Wojcicki's interview with @pkafka at Code this week and she never actually answers "Yes we can" to this question, which is something a lot of YouTube watchers I speak to say is their biggest fearhttps://t.co/frY1ngmLwi pic.twitter.com/7r35mvdpgQ

— Chris Stokel-Walker (@stokel) June 11, 2019

YouTube CEO Susan Wojcicki 코드 컨퍼런스 인터뷰 https://t.co/JLra78iyr0

— editoy (@editoy) June 12, 2019

A good read about the current challenges of content moderation by social media platforms (by @WillOremus) https://t.co/V7Lkdhgx0M

— Matt Navarra (@MattNavarra) June 12, 2019

Well then, you take all the hate down. ~YouTube CEO Says She's 'Really Sorry' She Can't Ban the LGBQT Harassment, It's Too Hard. #YouTube #LGBTQ #StopHate?️‍?https://t.co/GX5YDggCM2

— Alexa Maros ?️‍? (@MsMpcc) June 12, 2019

YouTube's CEO refuses to answer the question when asked point-blank whether or not the platform she oversees is radicalizing its users https://t.co/TMGoshSYDH pic.twitter.com/tUJduWf9nL

— Brian Larsen (@LaneWinree) June 12, 2019

“YouTube CEO Susan Wojcicki: The Code Conference interview.” Enlightening. She argues that YouTube’s flip flop response to Crowder’s videos was because “We need to enforce those policies consistently” - yet she is sorry but not sorry but is really sorry. https://t.co/tlRFOdW7Eg

— Project Include (@projectinclude) June 11, 2019

YouTube CEO Susan Wojcicki: The Code Conference interview (transcript) https://t.co/CB3fNetuJs

— Recode (@Recode) June 11, 2019