Cancelled a booking this morning, got confirmation of full refund within minutes. So easy to check if your booking is eligible on the app, they do all the work for you. Serious stuff from @Airbnb, thank you ?? https://t.co/I5aImDcH4q

— Alison Ring (@alisonringrang) March 15, 2020

This is definitely not true @Airbnb only refunded half and charged cancellation fees. https://t.co/j7B6X7cw7i

— Tina (@TinaLSimon) March 15, 2020

What about AFTER April 14th? This isn’t enough https://t.co/HohU29t1mb

— alb (@_albreeezy) March 14, 2020

Airbnb is in such a tough spot. Frustration among hosts and guests has been building all month, to the point where they had to do a blog post explaining how marketplace business models work https://t.co/fdfLbzFiJX https://t.co/aIuEgeDfRN

— erin griffith (@eringriffith) March 14, 2020

I know this isn’t a top priority for most right now, but I am so grateful and heartened that @Airbnb did the right and very, very hard thing given the situation. Thank you. Thank you for putting humans before profits. I know it’s not easy. ?? https://t.co/PqNtQAxJsU

— Katelin Holloway (@katelin_cruse) March 15, 2020

In response to the global disruption to travel caused by COVID-19, our Extenuating Circumstances policy now applies globally to all existing reservations with check-in dates between March 14, 2020 and April 14, 2020. https://t.co/nf9gC09P2m

— Airbnb (@Airbnb) March 14, 2020

Doing the right thing - proud to work at @Airbnb - we now allow guests to cancel reservations anywhere in the world for a full refund in light of the coronavirus pandemic see our extenuating circumstances policy https://t.co/Blk0hUVXu5

— Sofia Gkiousou (@sofiagk) March 15, 2020

In response to the global disruption to travel caused by COVID-19, our Extenuating Circumstances policy now applies globally to all existing reservations with check-in dates between March 14, 2020 and April 14, 2020. https://t.co/nf9gC09P2m

— Airbnb (@Airbnb) March 14, 2020

in a matter of days, Airbnb's extenuating circumstances cancellation policy went from: China, Italy and South Korea plus sick people + cancelled flights ➡️those countries + US ➡️ all countries through April 14. https://t.co/tQlanpiJPF

— erin griffith (@eringriffith) March 14, 2020

Airbnb extends refund and cancellation policy globallyhttps://t.co/7wUA0lFJeP

— Deirdre Bosa (@dee_bosa) March 14, 2020

要するに、

Airbnbは、コロナのため、3/14~4/14まで、ゲストかホストが予約をキャンセルする場合、ペナルティーやキャンセル料を課さないそうです。

そして、ホストへの支援策も近日中に発表されるそうです。

原文↓https://t.co/2hEP7raNFi

— 長坂 創太 / Beds24のAI機能で宿の単純作業を無くす人 (@sohtanagasaka) March 15, 2020

Airbnb’s Extenuating Circumstances policy has been extended globally so hosts and guests can cancel eligible reservations with no charge. We're in this together and your wellbeing is our priority.https://t.co/0BlYqYYXrD

— Nathan Blecharczyk (@nathanblec) March 14, 2020

어려운 일. 소비자로서 해약할 권리는 당연하지만, 그 결과 영세업자들은 타격 정도가 아니라 도산하게 될 지경. 양면시장의 플랫폼이지만 양쪽 고객을 동시에 만족시킬 수 없는 지금.https://t.co/Y5EoEcllOR

— Goodhyun 김국현 (@goodhyun) March 16, 2020

These are extraordinary times. We want to thank ?? all of those hosts around the world? who have generously provided guests cancellations outside of their existing cancellation policies.
Extenuating Circumstances Policy Activated Around the World https://t.co/1Nrdiha7Vu

— Chris Lehane (@chrislehane) March 14, 2020